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    • About the plaza
    • Design philosophy
    • Photo tour
    • Virtual tour
    • The sound
    • The exhibition
    • The wallpaper
  • Room + Suitel
    • Deluxe room
    • Permier suite
    • Executive suite
    • Residential suite
    • Plaza suite
    • Presidential suite
    • Royal suite
    • Club floor
  • Dining
    • Taoyuen
    • Murasaki
    • Tuscany
    • The seven square
    • The lounge
    • Eric kayser
    • In room dining
    • Tao yuen style
  • Meetings + Events
    • Grand ballroom
    • Diamond hall
    • Ruby hall
    • Maple hall
    • Orchid hall
    • Opan room
    • Oak room
    • Pine & bamboo room
  • Wedding + Party
    • Wedding style
    • Wedding concierge
    • Party
  • Facilyty
    • Business center
    • Spa
    • Fitness
    • Xystum
    • Club lounge
    • Concierge
    • Gift shop
  • Reservations
    • Lacation
    • Local guide
    • Shuttle bus

faq

  • There are 410 guest rooms in total at THE PLAZA Hotel .
    The rooms are categorized as follows: General Floors, Club Floors, and Suite rooms.
    General Floors and Club Floors consist of Superior rooms (General Floor: 33, Club Floor: 12), Deluxe rooms (General Floor: 186, Club Floor: 54), Premier rooms (General Floor: 56, Club Floor: 26), and Executive rooms (General Floor: 20, Club Floor: 4), and Suite rooms consist of Residential Suites (3), Plaza Suites (4), a Presidential Suite (1), and a Royal Suite (1). All rooms are non-smoking.
  • Reservations may be made by Internet, telephone, or e-mail.
    Tel: +82-2-310-7710, E-mail: splaza@hoteltheplaza.com, Url: http://www.hoteltheplaza.com
  • The following discount cards may be used for THE PLAZA Hotel’s guest rooms:
    * Hotel Membership
    1) Platinum: Details vary depending on the type of card (Contact the Membership Management Team: +82-2-310-7183)
    2) Fitness: Peak season 20% / Off-season 30%
    * Partnership Card
    1) Hyundai Diners, Platinum, Hyundai/Kia Premium, The Black, The Purple, The Red: 10% discount on room packages (except in the case of certain promotional packages)
  • Asiana Airlines
    Alaska Airlines
    Air France
    American Airlines
    ANA
    British Airways
    Cathay Pacific
    Etihad Airways
    JAL
    Jet Airways
    Korean Air
    Malaysia Airlines
    Qantas
    Singapore Airline
    United Airlines
    VARIG / GOL
    Virgin Atlantic
    3 miles per ₩1,000
    500 miles per stay
    500 miles per stay
    500 miles per stay
    500 miles per stay
    500 miles per stay
    500 miles per stay
    500 miles per stay
    500 miles per stay
    600 miles per stay
    500 miles per stay
    600 miles per stay
    1,000 miles per stay
    500 miles per stay
    500 miles per stay
    1,000 miles per stay
    750 miles per stay


    Terms & Restriction

    Please present Airline membership card or membership number at the front desk or Club Lounge.

    Airline mileage is accrued per stay. Actual mileage may take up to two months after check out to appear on your account depending on airline.

    Tel: +82-2-310-7710

  • If you contact us 24 hours before check-in, there will be no cancellation fee. If you cancel after this time, you will be charged a one- night cancellation fee. Tax will be charged separately.
  • The guest room is determined at the time of check-in, so you cannot specify a room ahead of time. However, when you reserve a room, please notify us of your preference, and we will try our best to accommodate your request.
  • In regards to customer lost and found, THE PLAZA Hotel follows the policies established by the Republic of Korea Civil Code Section 253 (Lost and Found Ownership).
    All lost property will be stored for one year and then transferred to the General Affairs Department. For perishable food items, they will be frozen and stored for one week before being disposed of.
    Guests reclaiming lost-and-found items must provide their name, check-in and check-out dates, and room number to the desk duty manager to expedite retrieval of these items.
    Guests residing in the country can visit the hotel directly or receive their items by courier service (fee is handled by the recipient)
    However, in the case of overseas guests, you will need to provide your credit card information for international courier service.
    Please send your credit card front/back copy, card number and expiration date, confirmation in writing that you will pay for shipping with your credit card, the shipping address, and your telephone number in English by fax, and we will ship your belongings immediately after confirmation.
    Fax Number: +82-2-755-8897  Contact Phone Number: +82-2-771-2200 / +82-2-310-7230
  • The sauna is complimentary for Club Floor guests, and for General Floor guests the fee is 27,500 won per person (tax included).
    The Fitness Club is for adults only and guests cannot be accompanied by children.
    (However, children accompanied by adults may access the facility between 10:00 and 17:00.)
  • Transformers may be borrowed at any time—free of charge.
    Inquiries: Customer Service — +82-2-771-2200 / extension Ŕ"
  • Wired and wireless Internet access is available in all guest rooms.
    The maximum speed when connecting to external sites is 10mbps, and you can have the speed restricted by using the PC specifications and settings. (Along with Windows, Linux, and Unix operating systems, you will be able to access the Internet normally.
    How to access the Internet in the guest room:
    1. Turn off your computer power.
    2. Connect the LAN cable to the computer LAN port.
    3. Turn on your computer power.
    4. After you connect to the Internet, follow the instructions on the screen.
    In the guest rooms, the Internet environment configuration is real IP allocated in DHCP style to maintain an online state, and even if your PC is set with a fixed IP, it will automatically be changed into a running IP without changing the registration information of the TCP/IP separately to access the Internet. In addition, the Club Floor provides 15 laptops for free use.
    For Internet Problems and Laptop Rental Inquiries: Customer Service +82-2-771-2200 / Extension “0”

  • Following the new regulatory policy for disposable products by the Ministry of Environment issued on January 1, 2004, razors, toothbrushes, and toothpaste must be purchased.
    Prices: Shaver 10,000 won / toothbrush 4,000 won / toothpaste 4,000 won
    Inquiries: Customer Service — +82-2-771-2200 / extension number Ŕ"

  • The Club Lounge (18th floor) provides breakfast service for Club Floor guests.

    * Price: Complimentary for hotel guests / for those accompanying hotel guests: 38,000 won (tIncluding VAT and service charge)
    * Hours: 06:30 to 10:00


    General Floor guests may enjoy breakfast from room service or from the all-day dining restaurant, The Seven Square (2nd floor).

    * Price: Room Service — 16,000 won ~ 65,000 won (Including VAT and service charge)
    The Seven Square — Adults 50,000 won / Children 30,000 won (Including VAT and service charge)
    * Hours: Room Service — 6:00 to 11:00 / The Seven Square — 06:30 to 10:00

  • The Club Lounge is designed for the convenience of Club Floor guests and may only be used by Club Floor guests.
    Contact: Club Lounge — +82-2-310-7284
  • Check-in time at the hotel is 14:00. In the case of early check-in, you may be required to pay an extra fee. Depending on room availability, early check in may be possible, but please check in advance.
    Contact: Front Desk — +82-2-310-7700
  • Hotel check-out time is 12:00. With the exception of package deals and packages where late check-out applies, the check-out time policy is 12:00.
    Contact: Front Desk — +82-2-310-7700
  • Express Check-in / out is available for the convenience of Club Floor guests, and is quickly and efficiently handled at the Concierge Desk and the Club Lounge.
    Contact: Concierge Desk — +82-2-310-8517, Club Lounge — +82-2-310-8523
  • Luggage may be stored at the Bell Desk before check-in after your reservation is confirmed. A luggage claim tag will be provided at the time of storage and it must be presented when reclaiming your luggage.
    Contact: Bell Desk — +82-2-310-7224
  • Before you send your luggage to the hotel, please call to confirm your reservation and to notify us of your luggage information. After your reservation has been confirmed, your luggage will be stored at the Bell Desk for the designated time period and delivered to you when you arrive for check-in.
    Contact: Customer Service — +82-2-771-2200 / Bell Desk: +82-2-310-7224
  • Yes, it is available. You can receive in-room massage service anytime from 11am to 2am, and the charge is 44,000 won for 40 minutes.
    Contact: Customer Service — +82-2-771-2200
  • Adapters, transformers, nail clippers, fans, heaters, irons, thermometers, humidifiers, office supplies, yukata, Korean checkers and chess / mahjong / board games, other games, CD / DVD player, mousse and gel, umbrellas, strollers, and wheelchairs are available, free of charge for guests, and baby cribs, curling irons, iPhone chargers, portable memory cards, I-POD docking, laptops, mobile phones, and extra beds are available for a fee. We will try our best to provide anything you may need to make your stay as comfortable as possible.
  • Yes. However, because we do not hold that many in stock, please reserve in advance so that it will be ready for you during your stay.
    Contact: Customer Service — +82-2-771-2200
  • We provide shampoo, conditioner, body cleanser, and body lotion in the bathroom, and in the room, we provide two complimentary bottles of water as well as a complimentary coffee pot and a tea set, upon request.
  • At the Business Center on the 5th floor, we provide copy, fax, and other secretarial services. In addition, to assist customers with their business operations, we also provide printing service, interpretation and translation service, Internet access, mobile phone and laptop rental service, courier and shipping service, the use of conference rooms, and a variety of other services to help customers conduct quick and efficient business. The Club Floor also provides a fax (or printer) in the room so that copies can be made and faxes sent conveniently.
    Contact: Business Center — +82-2-310-7760 / bizcenter@hoteltheplaza.com
  • All hotel guests are provided with complimentary newspaper service. You may also request specific newspapers, and we will do our best to obtain them for you. The Business Center on the 5th floor and the Club Lounge on the 18th floor also provide a variety of newspapers that you may read at any time: Korean newspapers—JoongAng Ilbo, Chosun Ilbo, Mail Economics, Kyunghyang; English-language newspapers—Korea Times, Korea Herald, Herald Tribune, Asian Wall Street Journal; and Japanese-language newspapers—Sankei, Asahi, Yomiuri, Nihon Keizai and others.
  • All guests have complimentary access to all of the facilities within the hotel’s Fitness Club. The Fitness Club is for adults only; therefore, some limitations apply: guests must be aged 18 or older to use the sauna, and children aged 5 or older who are accompanied by an adult may only use the swimming pool between 10am and 5pm. As for fees, the use of the gym and swimming pool is free of charge; however, there is an additional charge for the sauna. Sportswear, including footwear (i.e sneakers)is provided; however, since we do not carry a wide variety of sizes, it is recommended that you bring your own. Swimming caps may be rented free of charge, or purchased, and goggles are for purchase only. Swimsuit rentals are not available; therefore, it is recommended that you bring your own. In the sauna, bath products are not provided because of environmental protection regulations. We ask for your kind understanding in this matter. The Fitness Club is closed on the third Friday of every month.
  • For guests staying at the hotel, free parking is provided for your convenience.
  • The Business Center on the 5th Floor provides courier mail services, and both domestic and international delivery are available. The prices vary according to destination to be sent and luggage size, and fragile items requiring careful handling will be sent after they have been repackaged.
    Contact: Business Center —+82-2-310-7760 / bizcenter@hoteltheplaza.com
  • Baby crib rental is available free of charge, and the crib will be fully prepared with bedding.
    Contact: Customer Service Team — +82-2-771-2200
  • A laundry service slip is provided in all guest rooms and is accepted 24 hours a day. When laundry service slips are received between 22:00 on day 1 and 12:00 the next day (day 2), your laundry will be delivered to your room by 19:00 that day (day 2), and for service requested between 12:00 and 22:00 of the same day (day 1), your laundry will be delivered to your room by 14:00 the next day (day 2).
    The types of laundry service provided are Laundry, Dry Cleaning, and Pressing, and an Express service is available for each type of service. Laundry service offers a 4-hour Express service, and a 50% charge will be added to the regular fee. The hours are from 07:00 to 18:00. Dry Cleaning Service provides both a 2-hour and 4-hour Express service, with an additional charge of 100% above the normal rate (2 hours), and 50% above the normal rate (4 hours). The hours are 07:00~20:00 for the 2-hour service, and 07:00~18:00 for the 4-hour service. Finally, pressing service provides a 1-hour and 2-hour Express service, and the rates are an additional charge of 100% of the normal rate (1 hour) and a 50% additional charge to the normal rate (2 hours). The hours are 07:00~21:00 (1 hour), and 07:00~20:00 (2 hours). Please refer to the laundry slip for the laundry service prices and additional details.


    Contact: Customer Service - +82-2-771-2200
    A laundry service slip is provided in all guest rooms and is accepted 24 hours a day. When laundry service slips are received between 22:00 on day 1 and 12:00 the next day (day 2), your laundry will be delivered to your room by 19:00 that day (day 2), and for service requested between 12:00 and 22:00 of the same day (day 1), your laundry will be delivered to your room by 14:00 the next day (day 2).
    The types of laundry service provided are Laundry, Dry Cleaning, and Pressing, and an Express service is available for each type of service. Laundry service offers a 4-hour Express service, and a 50% charge will be added to the regular fee. The hours are from 07:00 to 18:00. Dry Cleaning Service provides both a 2-hour and 4-hour Express service, with an additional charge of 100% above the normal rate (2 hours), and 50% above the normal rate (4 hours). The hours are 07:00~20:00 for the 2-hour service, and 07:00~18:00 for the 4-hour service. Finally, pressing service provides a 1-hour and 2-hour Express service, and the rates are an additional charge of 100% of the normal rate (1 hour) and a 50% additional charge to the normal rate (2 hours). The hours are 07:00~21:00 (1 hour), and 07:00~20:00 (2 hours). Please refer to the laundry slip for the laundry service prices and additional details.


    Contact: Customer Service - +82-2-771-2200

  • Your luggage (baggage) can be stored for up to 10 days free of charge.
    After 10 days, an additional charge will apply, and your luggage (baggage) can be stored for up to 30 days in total. (After 30 days, there will be a 10,000-won additional charge per bag, and after having made attempts to contact you, the bags kept beyond 30 days will be disposed of according to hotel policy.
    When you reclaim your baggage, please make sure to bring your baggage claim tag and inquire at the Bell Desk.

    Hotel Bell Desk: +82-2-310-7224

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